Gem & Jewelry Cleaner Starter Kit, 5.5 OZ

Shipping (United States)

Do you need to receive your jewelry by a certain date or occasion? If you must have it ASAP, we recommend calling us at (800) 778-0080 to coordinate your delivery.

• A signature is required for most packages due to the high value of jewelry items.
• Mystique orders are shipped insured and must be shipped to the credit card holder's billing address. If you need to ship to an alternate address, extra verification steps will be needed. 
• Rush Service is available for many items. Please call Customer Service at (800) 778-0080 if you need to receive your package by a specific date.
• Our listed shipping prices are for deliveries within the continental United States. Alaska, Hawaii and U.S. territories will be quoted a shipping price that may be higher than the listed prices.

FREE Standard Shipping for orders over $100, only available in the continental USA.

• Standard Shipping: $8.00 for orders less than $100
• 2nd Day Air: $25.00 - signature required
• 1 Day Air PM: $45.00 - signature required
• Saturday Delivery via UPS is available to limited areas with additional charges. Please call Mystique Customer Service to arrange for UPS Saturday Delivery.

Shipping (International): Please visit our International Orders page for info about placing your international order.

Delivery

Stock Items
In most cases, items that are in stock and require no alteration can be shipped within 2-3 business days. Mystique will acknowledge your order by e-mail and advise you of the status and expected shipping date.

Rings
Mystique often sizes rings to order. In-stock items that require alteration modification can usually be shipped within 10 business days. Please contact us to coordinate delivery if you need a ring sooner than 10 business days. Mystique will acknowledge your order by e-mail and advise you of the status and expected shipping date.

Screwback Earrings
Mystique makes screwback earrings especially for you when you place your order. In-stock items that require alteration modification can usually be shipped within 10 business days. Please contact us to coordinate delivery if you need a screwback earrings sooner than 10 business days. Mystique will acknowledge your order by e-mail and advise you of the status and expected shipping date.

Other Alterations
Mystique is a full service jeweler and we can customize necklace lengths, bracelet lengths and can do many other alterations. Times can vary and will be determined on an individual basis. Mystique will acknowledge your order by e-mail and advise you of the status and expected shipping date.

Special Orders
Delivery time on Special Orders varies, but can take up to 2-4 weeks. Our Customer Service Specialists will be happy to advise you of delivery time when you place your order. Please note that Special Orders are made exclusively to your specifications, therefore they do not have return or exchange privileges. Please see Return Policy for details.

Returns

Items in original, unaltered, and unused condition may be returned or exchanged within 10 calendar days from the date of delivery. Returns and exchanges must be accompanied by the original packaging and a copy of the sales receipt.

Mystique will issue a refund to the original payment method for the purchase price of the merchandise. Alternately, we can issue a store credit Gift Certificate that can be used at a later date.

Please see exceptions to this policy below:

Special Orders
Special Orders are made exclusively to your specifications, and therefore are not eligible for return or exchange. Special orders include (but are not limited to): items listed as Special Order, custom color combinations, screwback earrings, Custom Design orders.

Final Sale Purchases
Final Sale items are not eligible for return or exchange. Final Sale items include (but are not limited to): items listed as Final Sale, Gift Certificates or Gift Cards, Loose stones.

 How to create a Return Request

1. Log into your Mystique online account.
2. Go to "My Account" and choose "Orders".
3. Find the order/item that you need to return. Click on the order number. At the bottom right of the page, click on the "Return" button.
4. Select the item(s) for return, and please give us feedback about why you are returning. Select a "Return Reason", a "Return Action", and please leave a few comments about why you need to return or exchange.
5. Click "Submit Return Request". We will reveiw your request and you will get an email within 1 business day with instructions for sending in your return.