Since 1978, Mystique has been committed to providing our customers with unsurpassed service and complete customer satisfaction. In fact, customer satisfaction is the foundation of Mystique of Palm Beach. To speak to a courteous and knowledgeable Mystique Customer Service Specialist, please call us at (800) 778-0080.
If you find that your question is not addressed here or would like to inquire about special arrangements or Special Orders, we invite you to call us to discuss it with us. Whether you are placing a new order, checking on an existing order, or have any other questions, our Customer Service Specialists are at your service and will be happy to assist you.
Placing your online order
Mystique will acknowledge your order by e-mail and advise you of the status and expected shipping date. Once your order ships, your order will be updated with your tracking information. If there is any question about when you will receive your order, we invite you to call us at (800) 778-0080 to make arrangements with us.
Mystique stocks the vast majority of the jewelry styles shown online, and in most cases items requiring no alteration will ship within 2 to 3 business days. Occasionally, due to popular demand items can occasionally be temporarily out of stock. We will let you know when your item will be available to ship.
If you have any questions regarding the availability of your selected items, please call (800) 778-0080 during regular business hours to speak to a Mystique Customer Service Specialist.
Rings, Screwback Earrings, or other items requiring alteration:
Mystique often sizes rings to order. In-stock items that require alteration modification can usually be shipped within 10 business days. Please contact us to coordinate delivery if you need a ring or screwback earrings sooner than 10 business days. Mystique will acknowledge your order by e-mail and advise you of the status and expected shipping date.
Special Order Availability
Some styles and some stone color combinations are not stock items and are available by Special Order only. Delivery time for Special Orders varies. Our Customer Service Specialists will advise you of the expected shipping date when you place your order.
Please note that Special Orders and are made exclusively to your specifications, therefore they do not have return or exchange privileges. See our Return Policy for details. Occasionally, something listed as Special Order may be in stock! We encourage you to contact us for more information.
Online Payment Methods
Mystique accepts the following types of credit cards for payment of your order: American Express, Visa, MasterCard, Discover.
- The order must be placed by the cardholder.
- The order must be shipped to the credit card's billing address.
- We may be able to ship to an alternate shipping address with a few extra verification steps. This will be determined on an individual basis.
- The order must be placed by the account holder.
- The order must be shipped to a PayPal "confirmed address" for the PayPal account.
PayPal orders be placed shipping to a PayPal "confirmed address". If there is not a PayPal "confirmed address" on your PayPal transaction, we cannot process your order. Your PayPal payment will be refunded, and may pay with an alternate method of payment.
You can also confirm your address with PayPal and place a new order. Please visit the PayPal website for clarification on this process.
Offline Payment Methods:
We do accept other payment methods, but you must call us at (800) 778-0080 to place your order by phone and make arrangements.
If you pay via check, there is no address verification needed. We can ship to the address you would like after funds have cleared.
We accept money orders issued from the United States Post Office.
- There is no sales tax for orders shipped outside of Florida or Rhode Island.
- In compliance with the Florida Department of Revenue laws, the sales tax amount will be calculated by your shipping address. Florida state, county, and city sales tax rates vary from 6.0% - 8.0%.
- In compliance with the Rhode Island Department of Revenue laws, orders shipped to Rhode Island will have 7.0% sales tax.
All prices listed on our website are in U.S. dollars, and all payments are to be made in U.S. dollars. Every effort has been made to ensure that the information online at Mystiquegems.com is accurate, however, Mystique reserves the right to correct any errors on Mystiquegems.com. Prices shown online at www.MystiqueGems.com are subject to change with or without notice.
Privacy & Security
Mystique does not share your information with any other parties. All online ordering is encrypted during transmission. While ordering, your information is secure as our website encrypts all data during the transmission process. Orders are subject to verification and acceptance before shipping.