Repairs & Alterations
At Mystique of Palm Beach we stand behind our jewelry and offer repair services should they become necessary:
Due to insurance restrictions we can only work on jewelry purchased directly from Mystique. We require proof of purchase via receipt, or identification mark that verifies it is a Mystique item. If you do not have your receipt please contact us and we can likely find record of your purchase, and give you instructions on how to send in your jewelry for repair. Depending on what repairs your jewelry items need, turnaround time can take up to 3 to 6 weeks.
Because every situation with jewelry is unique we are not able to quote prices for repairs or alterations until we can thoroughly evaluate the condition of your item in person. We have set prices for many things, but we may recommend some repairs that would be optional. We do not charge for repair evaluations, but you are responsible for shipping your jewelry to us and shipping back to you.
If you need something repaired right away, please contact us so that we can discuss the problem. We will do our absolute best to accommodate you and resolve the issue ASAP.
- Does your ring feel tight? Does your ring feel too loose?
- Is your bracelet too long?
- Did something break?
- Did you lose a stone?
You must contact us to initiate a repair using the form below, or call us at (800) 778-0080.