STOCKED ITEMS:
Mystique stocks the vast majority of the jewelry styles shown online and in most cases items requiring no alteration will ship within 2 to 3 days business days. Mystique will acknowledge your order by e-mail and advise you of the status and expected shipping date. Occasionally, due to popular demand items can occasionally be temporarily out of stock. In that event Mystique will advise you of the expected shipping date.
Some styles and stone color combinations are not stock items and are available by special order only. We will advise you if this is the case prior to processing your order. If you have any questions regarding the availability of your selected items, please call (800) 778-0080 during regular business hours to speak to a Mystique Customer Service Specialist.
RINGS AND OTHER STOCK ITEMS REQUIRING ALTERATION
Mystique sizes rings to order. Rings that require sizing, or items that require slight modification will usually ship within 10 business days. Mystique will acknowledge your order by e-mail and advise you of the expected shipping date. Please note a fee of $25.00 will apply to returned or exchanged 14K gold rings that have been sized for you, $75.00 for a platinum ring.
SPECIAL ORDERS AND CUSTOM ORDERS
Delivery time for Special Orders and Custom Orders varies. Our Customer Service Specialists will advise you of the expected shipping date when you place your order. Please note that Special Orders and Custom Orders are made exclusively to your specifications, therefore they do not have return or exchange privileges. See Return Policy for details. |
