Items in unused and unaltered condition may be returned within 10 calendar days of receipt when accompanied by the original packaging and sales receipt. Mystique will promptly issue a refund for the purchase price of the merchandise (minus ring sizing fees if applicable). Alteration charges, RUSH Service charges and shipping & handling charges are not refundable. ALTERATIONS Mystique sizes rings to order. Rings that have been sized are subject to a sizing fee if returned or exchanged: $25.00 for 14K and 18K gold rings, and $75.00 for platinum rings. Applies to ladies’ ring sizes 5-8 and men’s ring sizes 8-10. Some alterations do not have exchange or return privileges. Customers will be advised of this status prior to processing their order. EXCHANGE PRIVILEGES ONLY Altered items or jewelry showing wear have exchange privileges only and are subject to a restocking fee at the discretion of Mystique. NO REFUND OR EXCHANGES Unset stones, ladies’ rings sized smaller than size 5 or larger than size 8, and men’s rings sized smaller than size 8 or larger than size 10 are not eligible for return or exchange. Customers will be advised of this status prior to processing their order. SPECIAL ORDERS AND CUSTOM ORDERS Special Orders and Custom Orders are made exclusively to your specifications, and therefore they do not have return or exchange privileges. Customers will be advised of this status prior to processing their order. ORDER CANCELLATION Custom Orders and Special Orders are non-refundable and may be cancelled within 24 hours (subject to a cancellation fee after 24 hours of placing your order).